What is Expectation Management?

Expectation management is the process that enables employees and employers to define their expectations of each other openly and clearly. In HR it plays a critical role in recruitment, performance management and career planning. Effective expectation management increases job satisfaction and helps prevent misunderstandings and resignations.

Within expectation management:

• Recruitment Process: Employers should define job descriptions clearly so that candidates form accurate expectations of the job.
• Performance Management: Employees should receive regular feedback on performance criteria and goals.
• Career Planning: Employees' career expectations should be aligned with the opportunities the organization offers.

Successful expectation management builds trust in work relationships and creates a sustainable working environment for both employee and employer.